退款政策

Return & Refund Policy


Thank you for shopping at [Your Brand Name]. We are committed to providing high-quality luxury minimalist women's clothing, and we hope you are satisfied with your purchase.

1. Return Policy


Eligibility for Returns


  • Return Window: We accept return requests within 30 days of delivery for US orders. Returns after 30 days will not be accepted.
  • Item Condition: Items must be returned in new, unworn, unwashed, undamaged condition, with all original tags and packaging intact. We only accept returns for manufacturing defects (fabric flaws, workmanship issues). Returns for personal reasons (size fit, style preference) are not accepted (please refer to our size chart before ordering).
  • Non-Returnable Items:
    • Custom/pre-order items, final sale/clearance items, accessories (scarves, belts, etc.)
    • Items that have been worn, washed, damaged, or with tags removed
    • Items with minor packaging damage that does not affect the product itself


Return Process


  1. Request Authorization: Please contact our customer service at sanjun022025@outlook.com within 30 days of delivery, provide your order number and photos/videos of the item issue, to apply for a Return Merchandise Authorization (RMA). Unauthorized returns will be rejected.
  2. Ship Back: After receiving the RMA, please ship the item back to our designated return address in China (provided by customer service) within 7 days. Return shipping costs are the buyer's responsibility. We recommend using a trackable shipping service.
  3. Inspection & Refund: Once we receive and inspect the item, we will process the refund within 3-5 business days. The refund will be issued to your original payment method.


2. Refund Policy


Refund Scenarios


  • Defective Items: Full refund of the product price (excluding shipping costs) after inspection.
  • Wrong/Missing Items: We will cover the return shipping cost, and you can choose a full refund or free replacement.
  • Unshipped Orders: Full refund available if canceled within 24 hours of payment. Orders that have been shipped cannot be canceled.
  • Refund Timeline: Refunds are processed within 3-5 business days after approval. The time to receive the refund depends on your payment provider (3-10 business days for credit cards/PayPal).

Non-Refundable Cases


  • Orders outside the 30-day return window
  • Items that do not meet return conditions
  • Returns for personal reasons (size, style preference)
  • Logistics delays (we are not responsible for shipping delays)


3. Shipping & Delivery (Shipped from China)


  • Shipping Origin: Guangzhou, China. US orders are , with an estimated delivery time of 7-15 business days. Tracking numbers will be sent via email within 24 hours of shipping.
  • Customs & Duties: US orders may be subject to import duties and taxes, which are the buyer's responsibility. We are not liable for any customs fees.
  • Logistics Issues: For lost or damaged packages, please contact us within 7 days of delivery. We will assist with claims with the logistics provider, and only refund the product price, not additional losses.


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